Emergency Out of Hours contact numbers:




Emergencies out of hour repairs and during public holidays will be for the following emergencies only:-

  • Loss of heating
  • Loss of Power from Fuseboard
  • Fire
  • Flood

All other repairs should be reported to the office repair line on 01382 836807 or by emailing info@alisonbruceproperty.com


Our office will be closed on the following dates for public Holidays:

1st , 19th and 22nd April, 2019

6th May, 2019

29th July, 2019

7th October, 2019

24th to 27th December 2019

31st December 2019 to 5th January 2020.


At the bottom of your machine there will be a flap. Under the flap is a “sump pump”.  This becomes blocked with baby socks, wires from bras etc. Switch the washing machine off, open the valve and release the items. If we send an engineer and the sump pump is blocked you will be responsible for the payment of the invoice.

You will need to reset your fuse board.  Beside the trip switches there is a reset button, press this button then put the trip switch back up.

Whilst you are waiting for the plumber you can still use the toilet by simply pouring a bucket of water down the toilet.  Do not do this if your toilet is blocked.

Some boilers have thermostats that use batteries.  Try replacing the batteries before calling the office.  If your boiler still does not work please call the office.

If they become temperamental when switching on this is usually an indicator that the starter is needing replaced. This can be located on the side of the fitting.

Press a lever located on the side of the inner window frame. Please ensure you know how to operate your windows correctly.

It is easy to tighten the screws on the hinges.

Simply spray WD40 into the lock.

Please always check that your timer has not been switched on as this will stop your oven functioning.

If they become blocked you will experience a build up of water and or ice. Please clean this filter regularly.

in order for heat to build up for use the next day. You should not switch your storage heaters off at the wall when in use. You can simply turn the output dial down to reduce heat.

If you experience a water leak from the flat above you please contact the occupier immediately to inform them.

You should always familiarise yourself with the whereabouts of your main gas valve as in the event of a gas leak you should disconnect your gas immediately and open your windows.

You should always familiarise yourself with the whereabouts of your main water stop valve. In the event of a flood please isolate the water supply.

Should be kept free of debris at all times. Failure to do this may result in the wardrobe doors becoming sticky and you are running the risk of breaking the glass.

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